PRODUCT

Better moderation for less

Stop manually deleting spam and toxic comments. Start using AI moderation to create a safer social community, for much less.

POWERFUL FEATURES

One-stop AI moderation platform with powerful features

We give you everything you need to create a cleaner, safer social media community. Detect and remove hateful, toxic and spam comments in real time, identify and tackle problem users, and generate 10x results from your online marketing.

Multiple networks

Fully authorised by Twitter, Facebook and Instagram, with YouTube and TikTok in dev.

Sub-second removal

The fastest AI on the market, able to collect and moderate every comment in under a second.

24/7 protection

Runs night and day, keeping you covered round the clock. Because social media never sleeps.

Market leading bot protection

Advanced anti-spam AI, detecting 93% of pornbots, cryptobots and other spam bots.

Personalised filters

Simple, configurable content filters, so Arwen only hides the comments you want hidden.

Simple set up

Takes minutes to set up and get fully protected across your social channels.

Instant scaling

Arwen scales instantly in the cloud to meet any peaks in volume, with no loss of speed or quality.

Actionable insights

Regular reports show you what's driving toxicity and help you pin-point repeat offenders.

POWERFUL ARWEN PRODUCTS

Everything you need to set up and run automated moderation

  • Arwen Protect

  • Arwen Engage

  • Arwen Reporting

AI-enabled removal of toxic and unwanted content

Arwen Protect is our core solution, providing you with 24/7 automated protection from 24 types of toxic and unwanted comments including bots, across 29 languages, emojis and intentional mis-spellings. Once authorised on your social media profiles, Arwen continually collects every comment in real time, and automatically moderates comments that break your rules. You're kept in control via our powerful moderation dashboard. 

Re-engage the 38% of users you lost to toxicity

Toxic comments are only 3-5% of all comments, but they drive 38% of followers out of the conversation. Arwen Engage is your step-by-step process to telling your trolls that the rules have changed, and to inviting your "put-off and passive" followers to re-engage. We help you create a clear and concise Community Social Media Policy that clearly sets out what you will and won't tolerate, and explain how your rule-based, AI-enabled moderation tool works. Build a campaign that explains your motivations and articulates the benefits to your followers. 

Visualise follower and moderation activity, and get actionable, easy-to-read data.  

Get regular in-depth reports on what's been happening in your community. See examples of comments that Arwen has moderated, identify which of your posts triggered the most toxicity, drill down on individual users and make evidence-based decisions to block or report them. Spot and respond to trends in the types of unwanted comments that are coming your way. 

Some of our customers

ADD ON SERVICES

Services that power up your social marketing

  • Arwen Insight

  • Arwen Consulting

  • Arwen Human Moderation

Our powerful Audience Intelligence tool that goes beyond Social Listening.

With Arwen Insight you can segment all your social followers into clear segments based on what followers are actually saying and doing on social media, and take intelligent, data-driven actions to communicate in real-time

Conducting deep audience analysis allows you to create more impactful, highly resonant messages, so you can schedule and target your social campaigns more precisely.

Got a problem with trolls damaging the conversation? Identify the users and shape messaging to gradually rehabilitate or remove them. Want to turn your superfans into influencers and grow engagement? Arwen will identify them for you so you can explore ways to convert them.

A professional and cost-effective route to understanding your social toxicity problem, its impact and available solutions.

Arwen Consulting is for organisations who have an instinct that social toxicity is a problem, but lack the time, data or internal expertise to create a business case to justify investment.

Our expert team deliver a range of consulting engagements:

  • Assessing your current problem
  • Investigating your issue, risks and impacts
  • Identifying appropriate mitigations and solutions
  • Defining business and operating models that deliver online safety
  • Business case development to support investment

Providing you with a professional and cost-effective human moderation service.

Some organisations understandably want their social media team 100% focused on outbound content. Arwen Protect moderates 90-95% of comments without human input. For the 5-10% that need human review, Arwen Human Moderation provides a professional and cost-effective solution. Available for single events and short periods, as well as a continuous managed service.

EXPERIENCE IT FOR YOURSELF

Arrange a demo with one of our advisors

  • 20-minute walkthrough of Arwen's features
  • Review of your current situation
  • All your questions answered
  • No commitment whatsoever
GET A DEMO
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Some of our customers

rosie jones
steve baker
lewis hamilton
michael own
george russell
FIA president