Your AI co-pilot for social media

Arwen helps you actively moderate and manage your community at scale, across both paid and organic.

Safer, more engaged, better ROI.

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Trusted by the world's most innovative businesses

 

 

Trusted by the world's most innovative businesses

 

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Remove the toxic. Tackle the negative. Amplify the positive.

Fully personalized AI

Totally transparent

Constantly learning

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Remove the toxic. Tackle the negative. Amplify the positive.

Fully personalized AI

Totally transparent

Constantly learning

"Arwen looks after all the unwanted content and helps us focus on fostering positive engagement with our audience."

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DIRECTOR OF MARKETING, NORTHAMPTON SAINTS Tim Percival
CASE STUDY

Hinge

While dating apps can sometimes become toxic, Hinge's challenge wasn't with its users but with the toxic comments flooding their creator ads on social media.

Determined to safeguard creators from toxicity, Hinge decided to make the first move and partner with Arwen. 

READ THE CASE STUDY
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Hinge website banner-3
CASE STUDY

Hinge

While dating apps can sometimes become toxic, Hinge's challenge wasn't with its users but with the toxic comments flooding their creator ads on social media.

Determined to safeguard creators from toxicity, Hinge decided to make the first move and partner with Arwen.

READ THE CASE STUDY

Protect your brand with Moderate

Get rewarded for a healthy community, without the effort of manual moderation or drawbacks of keyword filters.

LEARN MORE
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Group 6389 (1)

Protect your brand with Moderate

Get rewarded for a healthy community, without the effort of manual moderation or drawbacks of keyword filters.

LEARN MORE
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Turbocharge your performance with Engage

Automatically find the conversations that matter. React and reply in real time regardless of team size.

LEARN MORE

Turbocharge your performance with Engage

Automatically find the conversations that matter. React and reply in real time regardless of team size.

LEARN MORE
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Find the needles in your data haystack with Customize

We create the algorithms so you can find exactly what matters to you.

LEARN MORE
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Group 6387 (1)

Find the needles in your data haystack with Customize

We create the algorithms so you can find exactly what matters to you.

LEARN MORE
Brand Health Report

Are toxic comments hurting your ads and posts? Check now for free.

Find out how your ads and posts are performing and uncover any hidden issues. Gain valuable insights and protect your brand's reputation.

GET YOUR REPORT

A multi-pronged approach customized to your needs

Cover all your moderation needs with a tailored combination of AI moderation, advanced keyword filtering, and manual moderation. All in-house, no 3rd party contracts. 

Protect your community and your ad spend

Manage organic posts across 5 platforms and moderate 10+ ad types

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Protect your community and your ad spend

Arwen moderates across both paid and organic content.

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Organic Posts
Paid Ads 
Cross Platform Ads
Branded Partnership Ads

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Organic Posts
Spark Ads 
Non-Spark Ads

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Organic Posts
Promoted Videos

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Organic Posts

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Your co-pilot on Socials 

  • 30+ languages

  • 25+ Customisable keyphrases to protect your brand

  • Engage with your audience using your unique brand voice

Tailored moderation that fits your brand 

  • AI that detects spam with 99% accuracy

  • Brand-specific toxicity moderation

  • Emoji and GIF detection

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Tailored moderation that fits your brand

  • AI that detects spam with 99% accuracy

  • Brand-specific toxicity moderation 

  • Emoji and GIF detection

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Improve your ad ROI

  • Reduce CAC by up to 19% by hiding comments on social ads

  • Identify customers in their buying journey 

  • Remove repeat offenders with a single click

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Improve your ad ROI

  • Reduce CAC by up to 19% by hiding comments on social ads

  • Identify customers in their buying journey 

  • Remove repeat offenders with a single click

Our customers can't get enough of us – find out why

The FIA are committed to taking action against abuse, harassment and hate speech. Arwen.ai is a key tool in our efforts.

Mohammed Ben Sulayem
PRESIDENT, FIA Mohammed Ben Sulayem

Arwen means that hateful and toxic comments never see the light of the day, which is really reassuring for me.

Louise Bruce-Tresnan
DIGITAL CONTENT LEAD, COMIC RELIEF Louise Bruce-Tresnan

I can't recommend Arwen more. Their service makes my social media a much better, healthier place to interact. I'm a big fan!

Rosie Jones
COMEDIAN AND ACTOR Rosie Jones
FAQ

Got Questions? We've Got Answers

How fast can I integrate with Arwen, and how fast do you hide comments?

On becoming an Arwen customer, our onboarding process takes less than an hour. Once we're integrated with your channels, we detect and hide comments in real-time. The speed varies depending on the platform, but most networks allow us to hide comments in under a minute, often even under a second. Our top priority is prompt and efficient moderation, so we can ensure a safe and respectful online environment for your community.

How much does it cost to integrate with Arwen?

Several factors determine the cost of integrating Arwen, including the number of platforms, profiles, followers, and the extent of moderation required. To obtain a personalised quote tailored to your specific needs, we encourage you to book a demo with us.

Should I be concerned about giving you access to my accounts?

We prioritise the security and privacy of your accounts. We utilise the industry-standard OAuth 2.0 protocol, granting you complete control over our access. You can revoke it anytime within the network natively, ensuring you retain complete authority over your account. We never request or store your passwords or any sensitive data. Additionally, we maintain stringent security measures, including Cyber Essentials and ISO27001 certifications.

Will adding another tool mean more friction for my team?

Arwen seamlessly integrates into your current social stack and aims to run smoothly behind the scenes. Once your settings are configured, comments are automatically hidden, with options to manually moderate them if necessary. Most clients manage Arwen with little oversight, but our team is always available to provide support if needed.

What platforms does Arwen support for moderation?

Arwen supports a wide range of platforms for moderation, including Facebook, Instagram, Twitter (X), TikTok and YouTube.

Can Arwen moderate ad comments?

Yes, Arwen supports comment moderation on ads across various platforms. This includes:

  • Paid Ads on Meta platforms
  • Cross-Platform Ads on Meta platforms
  • Branded Partnership Ads on Meta platforms 
  • Spark and Non-Spark Ads with UGC on TikTok

Arwen ensures that all ad comments are monitored and managed to maintain a positive and engaging environment for your brand.

Get in touch