PAID SOCIAL PERFORMANCE

Turn paid comments into performance advantage

Paid performance isn’t decided by targeting and creative alone. It’s decided by what happens next, in the comments. Arwen helps paid teams see what audiences are really saying, act on it instantly and keep campaigns conversion-ready at scale.
 
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Paid teams use Arwen to protect ROAS and remove performance drag

 These gains compound over time as cleaner comments, faster replies, and clearer signals improve every campaign.

19%

Lower CAC

When unwanted and toxic comments are removed from ad placements.

56%

Higher CTR

When ads are supported by positive, visible engagement.

94%

Time Saving

Compared to manual comment moderation and engagement.

Ad performance is won or lost in the comments

Paid campaigns don’t fail on targeting alone. They succeed or struggle based on what happens in the comments.

Users ask questions, raise objections, share feedback and react to creative in real time. At the same time, spam, toxicity and misinformation quietly damage trust and conversion.

For most paid teams:
  • Comments are fragmented across platforms
  • Feedback arrives too late to act on
  • Valuable signals get buried under noise

Arwen turns comment sections into a real-time optimisation layer, not a blind spot.

One system for paid performance, not four disconnected tools

Arwen brings together four capabilities into a single paid performance system, so teams don’t have to stitch insights, actions, and protection together manually. Each layer plays a specific role:

ARWEN SIGNALS

Know what to change while campaigns are live

Arwen Signals turns live ad comments into clear, role-specific next actions. Instead of pulling reports or debating charts, paid teams see:

  • What’s resonating
  • Where confusion or objections are emerging
  • Which messages are building momentum
  • What needs changing now

Signals doesn't just surface insight, it recommends what to do next. It's the difference between analysing performance after the fact and optimising campaigns while it still matters.

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Arwen Signals
ARWEN SIGNALS

Know what to change while campaigns are live

Arwen Signals turns live ad comments into clear, role-specific next actions. Instead of pulling reports or debating charts, paid teams see:

  • What’s resonating
  • Where confusion or objections are emerging
  • Which messages are building momentum
  • What needs changing now

Signals doesn't just surface insight, it recommends what to do next. It's the difference between analysing performance after the fact and optimising campaigns while it still matters.

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ARWEN ENGAGE

Respond fast, stay on-brand

When the right comments surface, Arwen Engage helps teams act immediately.

  • High-value questions and objections are prioritised
  • Suggested replies match your tone and policies
  • Teams respond in seconds, not hours
Engage ensures valuable conversations don’t get missed and don’t slow teams down.
 
 
ARWEN MODERATE

Keep ad environments clean and conversion-ready

Arwen Moderate automatically removes spam, abuse, and unwanted content from paid ads in real time. This protects:

  • Brand trust
  • User confidence
  • Campaign performance

Without manual queues or constant monitoring.

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Moderated Comment
ARWEN MODERATE

Keep ad environments clean and conversion-ready

Arwen Moderate automatically removes spam, abuse, and unwanted content from paid ads in real time. This protects:

  • Brand trust
  • User confidence
  • Campaign performance

Without manual queues or constant monitoring.

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Only target receptive audiences

Create exclusion lists for negative commenters in seconds to ensure your ads target only users that resonate with your message.

 
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Instant comment translation in 30+ languages

Arwen translates comments in over 30 languages, helping you understand and interact with global ad audiences.

 
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Cut your workload in half with bulk liking

Choose to bulk-like ad comments with a positive sentiment score so you don't need to spend time reading every comment.

 

Better comments lead to better campaigns

Together, Arwen’s products ensure that turn the comment section into a performance system, not a risk

Noise and risk are removed

Spam, toxicity, and harmful content never dominate your ads.

Genuine feedback stays visible

Questions, praise and objections surface clearly with suggested replies.

Teams act on real signals

Campaign decisions are guided by live audience response, not lagging reports.

Creative and targeting improve faster

Insights feed directly into smarter tests and iterations.

ONBOARDING AND SET-UP

How Arwen is set up for paid teams

Configured around your campaigns, creative strategy and performance goals. Arwen fits quietly into paid workflows, but changes outcomes while campaigns are still live.

1. Connect your ad accounts 

Connect Arwen to your paid social accounts across networks. No code, no disruption and no changes to how campaigns are run.

2. Define performance signals and risk thresholds

We configure what matters for your teamobjections, questions, sentiment shifts, brand risk, and conversion blockersbased on your goals and standards.

This ensures Arwen knows what to surface, what to remove, and what to escalate.

3. Arwen understands campaign conversations in real time

Every ad comment is analysed as it’s posted, building live context around audience reaction, creative performance and friction points.

Noise and risk are handled automatically, while valuable signals are highlighted.

 

4. Teams act with clarity and confidence

Paid teams see clear signals and recommendations tied to performance, so they can respond, adjust creative, and protect ROAS.

“The whole team is just so excited to have this protection in place. It makes us feel like we’ve raised the bar, made the creators feel safe, and moved from a reactive approach to a proactive one. Arwen solved a massive problem around our paid ads which we've had for years; I can't believe we've only just started working with you."

“The whole team is just so excited to have this protection in place. It makes us feel like we’ve raised the bar, made the creators feel safe, and moved from a reactive approach to a proactive one. Arwen solved a massive problem around our paid ads which we've had for years; I can't believe we've only just started working with you."

Ready to run paid campaigns with fewer blind spots?

See how Arwen brings Signals, Engage, Moderate, and Protect together to improve paid performance, without adding complexity.

FAQ

Got Questions? We've Got Answers

 

What is Arwen?

Arwen is an all-in-one dashboard that allows you to maximize your profit and protect your brand on social media. We offer highly customizable AI-powered comment moderation, tailored to your specific needs, and market-leading tools for improving audience engagement. 

What platforms do you cover?

Arwen covers Facebook, Instagram, TikTok, Youtube and X (Twitter).

 
 

What types of ads do you cover?

Arwen covers almost all ad types across platforms. There are options available for collaborative posts, as well as one-post opt-ins for safeguarding influencer talent. 

Does hiding comments on ads reduce engagement?

No. Hidden comments still count as engagement on major platforms, so hiding them does not inherently reduce engagement metrics. In fact, selectively hiding spam, abuse, or harmful comments often improves performance by removing friction for potential customers. The key is moderation with intent: hide what’s harmful, keep the engagement signal, and respond visibly where it adds value.

Is this safe to run on always-on paid campaigns?

Yes. Arwen is designed for high-volume, live paid environments where speed and control both matter.

Can we choose which products to use?

Yes. Teams can start with one capability and expand, but the greatest value comes when Signals, Engage, Moderate, and Protect work together.

How fast can I integrate with Arwen, and how fast do you hide comments?

On becoming an Arwen customer, our onboarding process takes less than an hour. Once we're integrated with your channels, we detect and hide comments in real-time. The speed varies depending on the platform, but most networks allow us to hide comments in under a minute, often even under a second. Our top priority is prompt and efficient moderation, so we can ensure a safe and respectful online environment for your community.