Plans

Foundation

For: Teams getting serious about managing social conversations.

A strong starting point with essential moderation, engagement support, and insight, all in one system.

Moderate (Core): Real-time moderation of overt spam and toxicity in text and emojis, across paid and organic comments.
Engage (Assist): Automatic surfacing of prioritised comments based on your policy.
Signals (Insights): Ask Arwen questions about your real time comment data.
Protect (Alerts): Detection and flagging of credible threats and high-risk comments for internal review.
Cross-service features (standard across all tiers): Multi-network comment ingestion, reporting, role-based access, dedicated onboarding, security and compliance

TALK TO US ABOUT FOUNDATION

For: Growing teams managing higher volume, multiple brands, or rising risk, without growing review teams.

More automation, deeper insight, and clearer accountability as social activity accelerates.

Moderate (Advanced): Custom policy logic, coverage for covert content, images and gifs, adaptive thresholds, and reduced reviewer load at scale.
Engage (Accelerated): Brand-trained replies, faster response flows, and consistency across teams and regions.
Signals (Recommendations): Recommended actions tailored to your brand
Protect (Escalation-ready): Structured escalation workflows with context, history, and evidence.
Cross-service features (standard across all tiers): Multi-network comment ingestion, reporting, role-based access, dedicated onboarding, security and compliance

TALK TO US ABOUT SCALE

For: Organisations operating at scale, under scrutiny, or in high-risk environments, where failure isn’t an option.

Full automation, investigation support, and defensible decision-making, across every social surface.

Moderate (Enterprise-grade): Bespoke classifiers, sector-specific policies, and continuous optimisation.
Engage (End-to-end): Fully managed or hybrid response models, including QA and sensitive case handling.
Signals (Role-specific): Role-specific recommendations, based on real time signals, for each of your social roles.
Protect (Investigation & response): OSINT-backed investigation, coordinated escalation, and external partner support.
Cross-service features (standard across all tiers): Multi-network comment ingestion, reporting, role-based access, dedicated onboarding, security and compliance

TALK TO US ABOUT ENTERPRISE

Most teams start with Foundation and scale as volume, risk or ambition grows. We’ll help you map the right plan to your workflows, teams, and goals.

TALK TO OUR TEAM