Arwen Protect
Detect, assess and investigate online risks across social comments, protecting people, brands and assets before issues escalate.
Uses advanced AI to detect credible risks at 96-99% accuracy
Monitors continuously with real time notifications so risk is identified early, not after damage is done
Open-source intelligence to investigate threats, assess risk and manage evidence and escalation
Arwen Protect combines AI detection with OSINT investigation to prevent online risks from escalating.
Real-time analysis and alerts of threatening comments, across all networks, paid and organic.
Expert analysts investigate commenters, gather evidence and assess risk.
Clear escalation protocols, liaison with security teams and local security services.
Prosecution-ready evidence of original comment, investigation steps and actions taken.
Built for high risk roles
Arwen Protect is for teams responsible for stopping online threats from turning into real-world harm.
Detect, assess, and escalate credible threats, without overwhelming teams or reviewers.
Learn more ⟶Identify coordinated attacks and emerging narratives early, with evidence to act calmly and decisively.
Learn more ⟶Use OSINT-backed context to validate threats, understand actors and support real-world response.
Learn more ⟶Protect executives, public figures, and assets facing persistent or elevated threat environments.
Learn more ⟶Features
Flag threatening comments
Automatically detects threatening comments across paid and organic social media posts in real time.
Detect any and all risks
As well as threats, Arwen can scan comments for other risks facing your organisation, many of which surface on social media first.
Flag severe comments
Instantly notifies relevant stakeholders when high-risk threats or harmful behavior are detected.
Ban threatening individuals
Tracks and shadow-bans individuals responsible for persistent threats and abuse, enabling long-term protection.
One-stop dashboard
Protects individuals across all major platforms, including Facebook, Instagram, X (Twitter), YouTube, and TikTok.
Evidence collection
Gathers and compiles data on abusive behavior to support legal and offline actions.
OSINT investigation
Uses open-source intelligence to identify the real users behind comments, assess threat and intent, and support safe escalation.
Image detection
Automatically locate and remove images with threatening content.
30+ Languages
Covers 30+ languages, including emojis, slang and intentional misspellings.
Testimonials
The FIA are committed to taking action against abuse, harassment and hate speech. Arwen.ai is a key tool in our efforts.
FIA, PRESIDENT
Mohammed Ben Sulayem
We really value the Arwen service and all it gives us.
RUGBY FOOTBALL UNION, HEAD OF CONTENT
Nabil Hass
Arwen makes us feel like we’ve raised the bar and made the creators feel safe.
HINGE, MARKETING MANAGER
Elke Luria
See how Arwen Protect helps teams detect, assess, and escalate risk early - with clarity, evidence and control.
FAQ
Arwen Protect uses multiple AI techniques to achieve 96–99% detection accuracy across key threat types, including targeted harassment, threats and coordinated abuse.
Alerts are confidence-scored and context-aware, so teams see credible risk, rather than noise. This helps teams act early without overreacting.
Yes. Control is built in.
What one organisation treats as critical may be informational for another, and Protect reflects that. During onboarding we define your Protect policy, setting out what threats you want detected, who needs to be notified, how investigations should be handled and protocols for escalation and security liaison.
We routinely review this policy with you and continually optimise how Arwen is configured to deliver it.
When Protect identifies a credible risk, it follows a clear, predefined workflow:
Teams remain in control, with clear documentation at every stage.
Yes. Arwen Protect is built for security- and compliance-conscious environments.
Access is permissioned, investigations are logged and all actions are auditable. Data is handled in line with applicable privacy and security standards and investigation outputs are designed to be shared safely with internal or external stakeholders when needed.
All processing happens via official APIs with OAUTH2 access, no login credentials stored.
Protect is ISO 27001 certified, GDPR compliant, and supports regulator-ready reporting for online safety, legal and governance teams.
Moderation focuses on removing unwanted content. Arwen Protect focuses on identifying and managing real risk.
Protect looks beyond individual comments to understand patterns, intent, escalation signals, and actors. It supports investigation, context-building, and escalation - not just content removal.
However, you can choose to have threatening comments moderated via the Arwen Moderate product.
In short: moderation keeps spaces clean; Protect keeps people and assets safe.
Listening tools tell you what’s being said, usually after the fact.
Arwen Protect operates in real time and is designed for action, not reporting. It connects detection, investigation, escalation, and documentation into a single workflow, so teams can intervene early and responsibly.
OSINT (Open-Source Intelligence) uses publicly available information to help investigate commenters, understand behaviour and identify patterns.
OSINT is used responsibly to add context to high-risk cases - not to surveil broadly. It helps teams distinguish between noise, coordinated activity, and credible threats, supporting informed decisions and safe escalation.
No. It supports them.
Arwen Protect acts as an early-warning and context layer, surfacing risks sooner and packaging evidence clearly. Final decisions and actions remain with your internal teams or trusted partners.
No - and that’s intentional.
Routine detection and prioritisation happen automatically, at speed. Judgement, escalation and intervention remain human-led.
Arwen Protect is designed to reduce cognitive load, not remove accountability.
All actions in Arwen Protect are transparent, reviewable and reversible.
Teams can adjust thresholds, provide feedback, and refine Arwen's activity over time. In practice, customers see fewer errors than with manual review and significantly less risk from missed escalation.
Arwen Protect is most often owned by:
Senior leadership typically has visibility through clear reporting and audit trails, without needing to manage day-to-day operations.
Most teams see value immediately through early risk detection and reduced manual effort.
The longer-term value comes from avoided incidents, calmer escalation, defensible decision-making and the deterrent effect of prosecutions - outcomes that are difficult to achieve with reactive or fragmented tools.
Yes.
Protect is designed for early warning, not constant escalation. Many customers use it precisely so that low-level signals don’t quietly grow into major incidents.
Many clients think of it as an insurance policy.
It’s about preparedness, not panic.