Security and compliance
Arwen is trusted in environments where performance, reputation and safety intersect. That means security, privacy and compliance aren’t add-ons—they’re foundational to how we build and operate.
Fast set-up. Real-time action.
Arwen operates in sensitive, high-stakes environments.
Our platform connects to social media accounts, processes live public conversations, and supports moderation, investigation and escalation workflows. In some cases, it helps teams identify and respond to potential real-world risk. We design Arwen to:
Approved, secure, permission-based integrations
Arwen surfaces the comments that matter, and helps you respond instantly at scale.
Arwen never asks for or stores your social media passwords.
Connections use industry-standard OAuth authorisation.
You can remove Arwen’s access instantly from your platform settings.
Protecting customer data is a core responsibility. Arwen is designed to minimise data collection, limit exposure and protect information throughout its lifecycle.
We collect and retain only the data required to deliver our services.
We process data lawfully, transparently and for defined purposes only.
Data is encrypted in transit and at rest using industry-standard methods.
Customer data is accessible only to authorised personnel with a legitimate need.
Arwen’s security and privacy practices are independently assessed and verified.
Demonstrates a comprehensive, audited information security management system.
Ensures lawful data processing under UK data protection regulations.
Confirms protection against common cyber threats.
Our clients
Arwen is used by organisations operating in regulated, high-visibility and high-risk contexts—including enterprise brands, public institutions and teams responsible for trust and safety. They trust Arwen not just because of certifications, but because of how we combine technology, judgement and accountability.
If you’d like to discuss Arwen’s security posture, compliance standards, or suitability for your environment, our team is here to help.