Trust & Safety
Trust & Safety teams use Arwen to safeguard and protect what matters, 24/7. Arwen applies your Trust & Safety policy consistently across all social networks, reducing reviewer and moderator burden, and escalating threats for confident mitigation, across both branded paid and organic channels, as well as individual accounts.
When risk escalates in social channels, Arwen helps Trust & Safety teams act fast, with confidence, at speed and often under scrutiny.
94%
By handling routine violations automatically and consistently.
97%
Through configurable rules, thresholds and visible decision logic.
24/7
With live signals that surface patterns before escalation is required.
It builds gradually through repeated behaviour, escalating tone, and patterns that are easy to miss when teams are overwhelmed by volume. The challenge isn’t recognising policy. It’s enforcing it consistently, in real time, and in a way that holds up under internal, legal, or public scrutiny. Arwen is designed to support that reality.
Arwen brings moderation, prioritisation, investigation and escalation into a single operating model. Each product plays a distinct role, but they work together to support Trust & Safety teams throughout the lifecycle of risk.
Arwen Moderate
Arwen applies your moderation policies in real time, removing clear spam, abuse and violations across social channels.
Decisions follow your rules and thresholds, with full visibility of all actions. This reduces reviewer fatigue while preserving legitimate conversation, without over-moderating or creating new risk.
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Arwen Protect
Arwen Protect supports structured investigation and mitigation.
Credible threats and coordinated harm are validated with context and evidence, so Trust & Safety teams can act decisively and defensibly.
Learn more ⟶Arwen Signals
Signals help Trust & Safety teams see what’s changing beneath the surface.
Arwen analyses patterns of behaviour, shifts in tone, and recurring risk indicators in real time, surfacing recommended actions, so teams can intervene before issues escalate.
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Arwen helps Trust & Safety teams enforce policy consistently, surface emerging risk, and escalate serious cases with evidence in real time.
Moderate applies your policies consistently across paid and organic content, removing clear violations in real time and reducing reviewer load, without over-moderation or rule drift.
Signals surface recurring behaviours, shifts in tone, and emerging narratives before they escalate, helping teams prioritise attention and intervene sooner.
When risk becomes credible, Protect supports investigation and escalation with context, history, and evidence so teams can act decisively and stand behind their decisions.
Every action, rule, and escalation is visible and auditable, giving Trust & Safety leaders confidence in outcomes and a clear record for internal review or external scrutiny.
Onboarding and set up
Real-time Trust & Safety operations: simple to set up, fast to act, defensible by design.
Connect once to your social platforms across paid and organic content. No code, no disruption, and no changes to how teams work.
We work with you to define your policy, setting clear protocols for how you want Arwen to work, which we then configure so that policy is enforced at scale in real time.
Clear spam, abuse and harmful content are removed automatically based on your rules and thresholds, reducing reviewer load while maintaining consistency.
Patterns of behaviour, escalating language, and repeat targeting are highlighted before they turn into incidents, helping teams prioritise attention.
When risk crosses beyond routine moderation, cases are flagged for investigation and escalation with supporting context and evidence, so teams can act decisively and defensibly.
The FIA are committed to taking action against abuse, harassment and hate speech. Arwen.ai is a key tool in our efforts.
See how Arwen helps teams enforce policy consistently, surface risk early, and act with confidence, without burning out the people behind it.
FAQ
Arwen continuously analyses every comment in real time to identify policy breaches, emerging risk, and early warning signals.
Moderate handles the bulk of harmful content automatically and consistently, while Signals surfaces patterns and shifts that indicate escalation risk. When a situation crosses defined thresholds, Protect supports investigation and escalation, before harm spreads.
Arwen is policy-driven, not blunt-force automated. Moderate enforces your rules consistently, but decisions are explainable and adjustable. You control thresholds, categories, and escalation paths, and edge cases can be reviewed rather than auto-removed. The goal is to reduce harm without suppressing legitimate expression.
When risk escalates beyond routine moderation, Protect comes into play. Arwen flags the content, provides context, and supports investigation through our partner (including pattern analysis and OSINT-backed signals) so Trust & Safety teams can assess intent and decide on escalation confidently, with evidence.
Or you can run the investigation in house. Whatever your preference.
Signals looks beyond individual comments to detect patterns: recurring narratives, coordinated behaviour, rising hostility, or shifts in sentiment. This allows Trust & Safety teams to act early (updating policies, adjusting thresholds, or intervening) instead of reacting once a situation is already public or harmful.
Yes. Arwen is designed for environments where accuracy, auditability, and accountability matter. Actions are logged, decisions are traceable, and workflows support internal review and external scrutiny. This makes Arwen suitable for regulated sectors, public institutions, and high-visibility brands.
Every action taken by Moderate, every signal surfaced, and every escalation supported by Protect is recorded. Trust & Safety teams can review what happened, why it happened, and how policies were applied, supporting internal audits, legal review, or regulatory reporting.
Arwen is designed to reduce cognitive load, not replace judgement. Automation handles volume and consistency, while humans focus on nuance, investigation, and decision-making. Signals prioritise attention, Moderate reduces noise, and Protect supports complex cases, so teams stay effective and sustainable.
Most teams are live in hours or days, not months. You connect your social profiles, define policies and thresholds, and Arwen starts analysing immediately. There’s no need to rebuild workflows or retrain teams, Arwen fits around existing Trust & Safety operations.